Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Vimeo links in portolio?

Active Member
Gabriel C Member Since: Jan 13, 2020
1 of 7

Hi Im trying to set up my portolio projects, but the form isn't accepting my vimeo links.

I tried adding a random youtube link and it was fine, but when I add any of my vimeo links no thumbnail appears and the "save" button remains greyed out.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
2 of 7

Hi Gabriel, 

Could you please confirm if the issue happens when you clear your cookies or use a different browser? 


-Avery
Untitled
Active Member
Gabriel C Member Since: Jan 13, 2020
3 of 7

Yes this still happens both when I clear my cookies and when I use a different browser.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
4 of 7

Thanks for following up on this thread, Gabriel. I have shared your concern with the Customer Support Team and they will reach out to you to assist you further with your concern. 


-Avery
Untitled
Active Member
Gabriel C Member Since: Jan 13, 2020
5 of 7

Hi Avery, I was contacted by someone who asked me to send screenshots, which I did.
They then replied to me, saying that they were escalating the issue to the Technical team.

It's now been almost a week, I havent heard anything from the Technical team, and the I've asked the first person that contacted me for a status update, which they haven't responded to. My request number is #27546407, can you please help me figure out why this has stalled out? I need to be able to create a portfolio on the site asap.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
6 of 7

Hi Gabriel,

 

I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.

 

Thank you for your patience.

~ Bojan
Untitled
Active Member
Gabriel C Member Since: Jan 13, 2020
BEST ANSWER
7 of 7

For anyone coming by later here's the solution I got:
"I'm sorry if we were not able to get back to you sooner. I just got an update from our Technical team and as confirmed, it appears that there is a bug that's causing Vimeo video not to be saved or added. While at this time there is no time frame for the resolution, the team is working to resolve the issue and I will be sending you a reply as soon as I receive further updates from them. "

So it's a bug, and they dont know when or if it will be fixed. Great.

TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS