Thanks for following up on this thread, Gabriel. I have shared your concern with the Customer Support Team and they will reach out to you to assist you further with your concern.
Hi Avery, I was contacted by someone who asked me to send screenshots, which I did.
They then replied to me, saying that they were escalating the issue to the Technical team.
It's now been almost a week, I havent heard anything from the Technical team, and the I've asked the first person that contacted me for a status update, which they haven't responded to. My request number is #27546407, can you please help me figure out why this has stalled out? I need to be able to create a portfolio on the site asap.
I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.
Thank you for your patience.
For anyone coming by later here's the solution I got:
"I'm sorry if we were not able to get back to you sooner. I just got an update from our Technical team and as confirmed, it appears that there is a bug that's causing Vimeo video not to be saved or added. While at this time there is no time frame for the resolution, the team is working to resolve the issue and I will be sending you a reply as soon as I receive further updates from them. "
So it's a bug, and they dont know when or if it will be fixed. Great.