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Visa card charged with payment 29,99 $

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Active Member
Anas I Member Since: Apr 13, 2019
1 of 8

Hello there!

 

could anybody tell me why did the website charged my Visacard with 29,99$ after I posted a new Job? Did I choose a premium advertising for this job? Sorry I'm new here and I'm not really clever!

 

Thanks!

 

Greetings!

 

Ace Contributor
Dimitri H Member Since: Feb 9, 2018
2 of 8

Featured Jobs
"You can still upgrade your job post for a one-time fee of $29.99 to reach more freelancers in less time and to help attract top talent."

Community Guru
Kathy T Member Since: Jul 17, 2015
3 of 8

The charge of $29.99 is for posting your job as a special featured job. While creating your job you must have clicked on that option unintentionally or accidentally or clicked on it not knowing that you would be charged for that. 

Active Member
Anas I Member Since: Apr 13, 2019
4 of 8

Oh **bleep**! I did'nt want to post that job as a special featured job!!! I don't know how that just happend!!!

Could I retroact that? Smiley Sad

 

Thanks for answers!

Ace Contributor
Dimitri H Member Since: Feb 9, 2018
5 of 8
I don't think so. You can try and contact customer support, but I don't think it will be possible.
Active Member
Anas I Member Since: Apr 13, 2019
6 of 8

Okay I'll try that. But I can't find a page where I can contact the customer support!!! When I click on the button ''Customer support'' I land on the FAQ page and on suggested articles!

Is there any other way to contact them? maybe an email address?

 

Thanks for your answer

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
BEST ANSWER
7 of 8

Hi Anas,

 

I'm sorry to hear about your experience. I shared your report with our team and someone will contact and assist you further.

 

Thank you.

~ Aleksandar
Untitled
Active Member
Anas I Member Since: Apr 13, 2019
8 of 8

Thanks Aleksandar! Customer support just contacted me.

I appreciate that my friend

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