Apr 13, 2019 09:26:49 AM by Anas I
Hello there!
could anybody tell me why did the website charged my Visacard with 29,99$ after I posted a new Job? Did I choose a premium advertising for this job? Sorry I'm new here and I'm not really clever!
Thanks!
Greetings!
Solved! Go to Solution.
Apr 14, 2019 06:50:05 AM by Aleksandar D
Hi Anas,
I'm sorry to hear about your experience. I shared your report with our team and someone will contact and assist you further.
Thank you.
Apr 13, 2019 10:08:39 AM by Dimitri H
Featured Jobs
"You can still upgrade your job post for a one-time fee of $29.99 to reach more freelancers in less time and to help attract top talent."
Apr 13, 2019 12:07:26 PM by Kathy T
The charge of $29.99 is for posting your job as a special featured job. While creating your job you must have clicked on that option unintentionally or accidentally or clicked on it not knowing that you would be charged for that.
Apr 14, 2019 06:00:58 AM by Anas I
Oh **bleep**! I did'nt want to post that job as a special featured job!!! I don't know how that just happend!!!
Could I retroact that? 😞
Thanks for answers!
Apr 14, 2019 06:04:17 AM by Dimitri H
Apr 14, 2019 06:16:16 AM by Anas I
Okay I'll try that. But I can't find a page where I can contact the customer support!!! When I click on the button ''Customer support'' I land on the FAQ page and on suggested articles!
Is there any other way to contact them? maybe an email address?
Thanks for your answer
Apr 14, 2019 06:50:05 AM by Aleksandar D
Hi Anas,
I'm sorry to hear about your experience. I shared your report with our team and someone will contact and assist you further.
Thank you.
Apr 14, 2019 02:58:29 PM by Anas I
Thanks Aleksandar! Customer support just contacted me.
I appreciate that my friend
Jan 27, 2021 11:31:53 PM by Vasilis P
Visa card charged with payment 29,99 $
I dont know why. I think I made sure that I didnt press the 'premium job' selection. Can anyone help ? 😕
Jan 28, 2021 12:06:52 AM by Aleksandar D
Hi Vasilis,
One of our team members will reach out to you directly via a support ticket to assist you further with the refund.
Thank you.
Jun 9, 2022 02:53:53 AM by Bee M
Hi there. Upwork charged my Visa with 29,99$ after I posted a new Job? I did not choose a premium advertising for the job I posted, but it says so. It was pretty unclear. So I would like a refund as I want to post my job as an ordinary job post not premium.