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Was invited to join team, but can't log in

Active Member
Oleksandr V Member Since: Feb 21, 2019
1 of 6

I'm getting an error message on the sign-in page that says "We can't complete your request now". I've been invited to join my company's team. Fortunately, I can log in with the same account here in community page and report the issue.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 6

Hi Oleksandr,

 

Please try clearing your cache and cookies or logging in with another browser, if you`re still experiencing the same problem after this let me know. Thank you.


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Active Member
Oleksandr V Member Since: Feb 21, 2019
3 of 6

Hi Goran,
Just tried again on Chrome, Internet Explorer and Mozilla - the problem still remains

Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 6

Thank you for the confirmation Oleksandr,

 

One of our team members will reach out to you via ticket/email as soon as possible and assist you further.


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Active Member
Uros N Member Since: Oct 22, 2019
5 of 6

I have the same problem. I got an invite to join a team and hire freelancers, but my new account doesn't have anything on it, no requests and I can't log out of it. I get this error: 

We can't complete your request now

Please try again later. 
To report this problem, click here.

For availability updates, visit our site status page.

Error 500 (A)
Trace ID: 529bf56d5f227c5e-BEG

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
6 of 6

Hi Uros,

 

One of our team members will reach out to you directly and gladly assist you to join the team you were invited to.

 

Thank you for reaching out to us! 

~ Bojan
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