Nov 29, 2020 10:32:13 PM by Keril P
Hey there,
What is the issue with support.work.com ?
Whenever, I try to visit any page in support.upwork.com it rediects me to https://support.upwork.com/hc/en-us?code=0a4307ca5628ddd4c5fd83872148097e
I am also not able click on Contact Us button and If I ask chatbot to create an email ticket it replies me (even after logging in with my account) : "I'm sorry. Please log in to your Upwork account first and then come back so I can help you create an email ticket."
Please help me out with this asap.
Solved! Go to Solution.
Nov 30, 2020 01:38:28 AM by AleksandarD A
Hi Keril,
Thanks for following up. It's not an error, but a notification letting you know about this update. As you already added your PAN number, you can go ahead and close the notification.
Thank you.
Nov 30, 2020 12:21:03 AM by AleksandarD A
Hi Keril,
Could you please let me know what issues or questions you have and I'll make sure to escalate your concern/issue to the correct department?
Additionally, one of our team members will reach out to you directly via a support ticket to further investigate the issue you described.
Thank you.
Nov 30, 2020 01:08:50 AM Edited Nov 30, 2020 01:23:43 AM by Keril P
Hey Aleksandar D,
Thanks for Replying.
I am having a issue with an error coming in my account.
Error is highlighted in a Yellow box in attached screenshot.
Due to tax laws in India we have to provide some details like Aadhar No. or PAN No. to upwork.
Although I have provided the details of My Pan Card Details in Tax Information section inside user settings. But, this error is still coming in my upwork account.
Nov 30, 2020 01:38:28 AM by AleksandarD A
Hi Keril,
Thanks for following up. It's not an error, but a notification letting you know about this update. As you already added your PAN number, you can go ahead and close the notification.
Thank you.
Feb 19, 2024 01:45:29 PM by Peter H
Hey AleksandarD. My identification and selfie I submitted hasn't been verified in over 30 days. The document I submitted is now expired. Please help me reset my identification process.
Thank you
Feb 19, 2024 06:08:10 PM by Arjay M
Hi Peter,
I can see that you've reached out to our support team and raised a ticket about your account concerns. I've submitted a follow-up to the team handling your case. Kindly expect an update from one of the team members on the same ticket momentarily.