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What is the issue with Upwork Support?

kerilpatel
Active Member
Keril P Member Since: Nov 29, 2020
1 of 4

Hey there,

What is the issue with support.work.com ?

Whenever, I try to visit any page in support.upwork.com it rediects me to https://support.upwork.com/hc/en-us?code=0a4307ca5628ddd4c5fd83872148097e

I am also not able click on Contact Us button and If I ask chatbot to create an email ticket  it replies me (even after logging in with my account) : "I'm sorry. Please log in to your Upwork account first and then come back so I can help you create an email ticket." 

Please help me out with this asap.

 

 

 

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2 of 4

Hi Keril,

 

Could you please let me know what issues or questions you have and I'll make sure to escalate your concern/issue to the correct department?

 

Additionally, one of our team members will reach out to you directly via a support ticket to further investigate the issue you described.

 

Thank you.

~ Aleksandar
Untitled
kerilpatel
Active Member
Keril P Member Since: Nov 29, 2020
3 of 4

Hey Aleksandar D,

Thanks for Replying.

I am having a issue with an error coming in my account.

Error is highlighted in a Yellow box in attached screenshot.

Due to tax laws in India we have to provide some details like Aadhar No. or PAN No. to upwork.

Although I have provided the details of My Pan Card Details in Tax Information section inside user settings. But, this error is still coming in my upwork account.

Screenshot.png

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
BEST ANSWER
4 of 4

Hi Keril,

 

Thanks for following up. It's not an error, but a notification letting you know about this update. As you already added your PAN number, you can go ahead and close the notification.

 

Thank you.

~ Aleksandar
Untitled

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