Where is my payment for a contract that was satisfied and ended a week ago?

[gregoryjprince]

I completed a contract a week ago and my reports indicate it was paid but I have no money in my account. What gives? Why is this so complicated? Contract satisfied=payment=my account shows money, but nothing. Please, someone, give me a resolution.

[BojanS]

Hi Gregory,

When a client releases a milestone payment, it goes through a 5-day security period, and will show under the Pending tab of your Overview page (Reports > Overview). During the 5-day security period, it gives the system time to process and clear the payments. Please read this article for more information about Fixed-Price Protection.

Thank you!