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Why am I unable to access my account? Email invalid, username is incorrect, why is this happening?

Active Member
Khadijah C Member Since: Nov 6, 2018
1 of 6
 
Moderator
Avery O Moderator Member Since: Nov 23, 2015
2 of 6

Hi Khadijah, 


I'm not sure if you are referring to another account. If you are, please send me a private message with the account details so that I can look into this for you. 


-Avery
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Active Member
Khadijah C Member Since: Nov 6, 2018
3 of 6

The username - **Edited for Community Guidelines**and the email address - **Edited for Community Guidelines**

Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 6

Hi Khadijah,

The reason why you can`t log in to your account is because you have closed it. Our team will reopen it shortly and I would strongly advise you to close your current account. Opening more than one account is a serious violation of our TOS. Thank you.


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Active Member
Elle W Member Since: Jul 9, 2019
5 of 6

Hi, 

 

I accidentally closed my account because I realized it had auto-filled an incorrect name. Can you help me re-open my other account (and change the name on it) and close this one? I couldn't contant the upwork community without using an alternative account :/

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
6 of 6

Hi Elle,

 

I'll send you a private message. Thank you!


-Joanne
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