Why is Upwork taking money from my balance for "additional connects"? And my balance is changing?

[petra_r]

Re: Why is Upwork taking money from my balance for "additional connects"?

Because you bought connects?

[marija_stanojkov]

But I already paid/ bought the connects with my card. Why would they than take money from my balance again? Is it maybe because you shouldn't have unused connects on your profile?

[NikolaS]

Hi Marija,

Could you please click on my name and send me a PM with more information about the purchase of Connects you are referring to? If possible please add any screenshots you find helpful. I will be sure to look into your report and escalate it accordingly.

Thank you,

[martina_plaschka]

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Marija S wrote:
But I already paid/ bought the connects with my card. Why would they than take money from my balance again? Is it maybe because you shouldn't have unused connects on your profile?

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No, they probably did not charge your card because you had a balance in your account.