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Community Member

Why is my score only 69% if all of my feedback and other stats are perfect?

Community Member

Because of private feedback.

What does it say next to "Clients who would recommend you" on your stats page?

Community Member

I have read all of the automated answers and articles here but still don't find the answer I am looking for.

Clients can leave private and public feedback. Sometimes, clients leave positive public feedback but negative private feedback. Your JSS is low because of poor private feedback from clients that weren't satisfied. 

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