Jul 9, 2019 09:14:08 AM by Bill J
My PC was running very slow with a great deal of delay between mouse clicks and apps opening/closing, etc. In preparation to restart the PC, I manually closed every open application. Just out of curiosity, I launched Task Manager and see that UpWork continues to use memory despite "closing" the desktop timer and message window. Why? what is UpWork doing in the background if I have closed the apps? See screen shot.
Solved! Go to Solution.
Jul 9, 2019 09:23:43 AM by Mark F
Because it doesn't really close but instead collapses down into the hidden icons. If you want to close it, close it, you have to click down there and click exit.
This is not really an Upwork problem but a Windows problem in that this allows you to make the app go away but still run in the background. For example, Skype works the same way.
Jul 9, 2019 09:23:43 AM by Mark F
Because it doesn't really close but instead collapses down into the hidden icons. If you want to close it, close it, you have to click down there and click exit.
This is not really an Upwork problem but a Windows problem in that this allows you to make the app go away but still run in the background. For example, Skype works the same way.
Jul 9, 2019 09:46:57 AM by Bill J
Thanks, that makes sense. Only issue I have is, I don't have an icon upon which to click and exit. I have the app pinned to the task bar and the app itself has an X to close, but as you've noted, it does not close. Right clicking in the app shows an option to Close, but it is just another version of the X. I see no option from the app itself to exit.
Jul 9, 2019 09:48:23 AM by Bill J
Also, just noticed, the UpWork icon does not appear in Hidden icons.
Jul 9, 2019 11:52:17 AM by Bojan S
Hi Bill,
Could you please try Troubleshooting tips shared in this help article. If the issue persists, please report it following ''How do I report a problem?'' section of previously shared Troubleshooting guide, and our team will assist you directly.
Thank you.
Jul 9, 2019 12:43:50 PM by Mark F