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Re: Why must I upload a photo with my face?!

fa_abdul
Active Member
Fatima A Member Since: Nov 28, 2018
51 of 57

salam, salma did you get some solution?

sa1441
Active Member
Sakinat A Member Since: Jun 12, 2020
52 of 57
Assalamu Alaikum Salma, may I know what happened? Were you able to upload the photo with niqab?
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
53 of 57

Hi Sakinat,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your profile photo. Thank you.


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florpaiva
Active Member
Flor De Maria P Member Since: Apr 11, 2019
54 of 57

Are you using that in your Id card too?

ckerry
Active Member
Christine K Member Since: Oct 3, 2020
55 of 57

I have SEVERE anxiety disorders and am on permanent SSD to the point that I don't leave my home more than twice monthly in order to avoid interacting with people. I explained this to customer numerous times. I've uploaded my current state Driver's License... I've offered to pay out-of-pocket to have a notary public come to my home in order to verify my identity yet that's not sufficient. Their "compromise" is to have me hold up a paper with my username and send them a selfie. They do not seem to understand that this is one of the problems at the very core of my anxiety issues!!!

 

If they only wanted to me to verify my identity... that I truly am who I say that I am, why would a notary not be sufficient??? There's something really wrong here and this requirement is sounding more and more prejudiced/discriminatory than anything else. I wish I were the type of person who could just let this go, but I am not.

 

Other than the (completely understandable) religious coverings, has anyone had similar issues?

egaruth
Moderator
Nikola S Moderator Member Since: Jul 2, 2020
56 of 57

Hi Christine,

 

We are sorry to hear about this. Please bear with us as this may take a little time to get information since we’re waiting on a response from another team. We appreciate your patience and will update you as soon as possible.

 

Thank you,

~ Nikola

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aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
57 of 57

Hi Christine, 

I apologize for the delay as we had to follow up with another team. I can confirm that a member of the team has reached out to you through your open support ticket with Ticket #29814148 to assist you further with your account verification. Kindly refer to the ticket and don't hesitate to update the ticket thread if you have further questions about your concern. 

Thank you for your patience.


-Avery
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