Why must I upload a photo with my face?!

[Nina K]

Hi Salma,

Please see our response about a similar question in this thread, and to confirm what Petra stated, our support team can assist you with being able to upload your photo while wearing the Niqab.

[Salma H]

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@Nina K wrote:

Hi Salma,

Please see our response about a similar question in this thread, and to confirm what Petra stated, our support team can assist you with being able to upload your photo while wearing the Niqab.

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 Oh! This is really great!

So I have to contact the customer support and verify my indentity with them?

Because I was actually trying to reach them in the first place, but I've got redirected to post a thread instead and I don't know why.

[Melissa T]

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@Salma H wrote:

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@Nina K wrote:

Hi Salma,

Please see our response about a similar question in this thread, and to confirm what Petra stated, our support team can assist you with being able to upload your photo while wearing the Niqab.

---

 Oh! This is really great!

So I have to contact the customer support and verify my indentity with them?

Because I was actually trying to reach them in the first place, but I've got redirected to post a thread instead and I don't know why.

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CS isn't available to all freelancers at the same level. Often, newer freelancers are directed to threads and articles rather than CS mostly due to volume issues - literally millions of freelancers with millions of issues. You can imagine, I'm sure. 

FWIW, I respect your choice to present yourself however you choose. You may find some clients don't care at all what someone's profile photo looks like while others factor photos into their opinion whether they do it knowingly or not. That's just life, though. What's definitely not OK is if anyone harrasses you or is threatening in any way. I certainly don't expect that to happen and don't mean at all for this to sound dire, just a reminder that those things are not tolerated and offenders should be reported. 

[Kim F]

And in the interests of a balanced world... there will be some clients who will care about the photo in a way that it works to Salma's advantage.  

[Salma H]

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@Melissa T wrote:

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@Salma H wrote:

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@Nina K wrote:

Hi Salma,

Please see our response about a similar question in this thread, and to confirm what Petra stated, our support team can assist you with being able to upload your photo while wearing the Niqab.

---

 Oh! This is really great!

So I have to contact the customer support and verify my indentity with them?

Because I was actually trying to reach them in the first place, but I've got redirected to post a thread instead and I don't know why.

---

CS isn't available to all freelancers at the same level. Often, newer freelancers are directed to threads and articles rather than CS mostly due to volume issues - literally millions of freelancers with millions of issues. You can imagine, I'm sure. 

FWIW, I respect your choice to present yourself however you choose. You may find some clients don't care at all what someone's profile photo looks like while others factor photos into their opinion whether they do it knowingly or not. That's just life, though. What's definitely not OK is if anyone harrasses you or is threatening in any way. I certainly don't expect that to happen and don't mean at all for this to sound dire, just a reminder that those things are not tolerated and offenders should be reported. 

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 Thank for you reply. I totally understand.

So all I have to do is to wait until the CS reach me out first, right?

[Melissa T]

Yes, it sounds like from the thread Nina pointed to that Lena explained CS will reach out because the auto-recognition triggers a manual response if the photo fails that part of the verification. You'll likely get an email about it with next steps to take. 

[Salma H]

Okay then. Thank you all for helping me out.

I really appreciate your quick responses!

[Salma H]

Hello everyone,

Six months ago, I've posted a thread here in the community about my ID verfiction and face recognition thing  in the profile picture. 

https://community.upwork.com/t5/New-to-Upwork/Why-must-I-upload-a-photo-with-my-face/td-p/479369

I've been told through the replies that Upwork do have exceptions for women in my case and that someone will reach me out through custoemr service. But nothing happend since then! 

So I'm hoping someone could help me out this time.

Thanks!

[Bojan S]

Hi Salma,

I apologize for the delay in answering your request. I've followed up with the team about your concern and they’ll reach out to you directly as soon as possible. Thank you for your patience.

[Salma H]

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@Bojan S wrote:

Hi Salma,

I apologize for the delay in answering your request. I've followed up with the team about your concern and they’ll reach out to you directly as soon as possible. Thank you for your patience.

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 That would be great. Thank you.