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Why must I upload a photo with my face?!

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Community Guru
Kim F Member Since: Aug 26, 2015
41 of 54

And in the interests of a balanced world... there will be some clients who will care about the photo in a way that it works to Salma's advantage.  

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Active Member
Salma H Member Since: Apr 10, 2018
42 of 54

@Melissa T wrote:

@Salma H wrote:

 


@Nina K wrote:

Hi Salma,

Please see our response about a similar question in this thread, and to confirm what Petra stated, our support team can assist you with being able to upload your photo while wearing the Niqab.


 Oh! This is really great!

So I have to contact the customer support and verify my indentity with them?

Because I was actually trying to reach them in the first place, but I've got redirected to post a thread instead and I don't know why.


CS isn't available to all freelancers at the same level. Often, newer freelancers are directed to threads and articles rather than CS mostly due to volume issues - literally millions of freelancers with millions of issues. You can imagine, I'm sure. 

 

FWIW, I respect your choice to present yourself however you choose. You may find some clients don't care at all what someone's profile photo looks like while others factor photos into their opinion whether they do it knowingly or not. That's just life, though. What's definitely not OK is if anyone harrasses you or is threatening in any way. I certainly don't expect that to happen and don't mean at all for this to sound dire, just a reminder that those things are not tolerated and offenders should be reported. 


 Thank for you reply. I totally understand.

So all I have to do is to wait until the CS reach me out first, right?

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Community Guru
Melissa T Member Since: Dec 5, 2014
43 of 54

Yes, it sounds like from the thread Nina pointed to that Lena explained CS will reach out because the auto-recognition triggers a manual response if the photo fails that part of the verification. You'll likely get an email about it with next steps to take. 

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Salma H Member Since: Apr 10, 2018
44 of 54

Okay then. Thank you all for helping me out.

I really appreciate your quick responses!

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Active Member
Salma H Member Since: Apr 10, 2018
45 of 54

Hello everyone,

Six months ago, I've posted a thread here in the community about my ID verfiction and face recognition thing  in the profile picture. 

https://community.upwork.com/t5/New-to-Upwork/Why-must-I-upload-a-photo-with-my-face/td-p/479369

I've been told through the replies that Upwork do have exceptions for women in my case and that someone will reach me out through custoemr service. But nothing happend since then! 

So I'm hoping someone could help me out this time.

Thanks!

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
46 of 54

Hi Salma,

 

I apologize for the delay in answering your request. I've followed up with the team about your concern and they’ll reach out to you directly as soon as possible. Thank you for your patience.


~ Bojan
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Active Member
Salma H Member Since: Apr 10, 2018
47 of 54

@Bojan S wrote:

Hi Salma,

 

I apologize for the delay in answering your request. I've followed up with the team about your concern and they’ll reach out to you directly as soon as possible. Thank you for your patience.


 That would be great. Thank you.

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Active Member
Fatima A Member Since: Nov 28, 2018
48 of 54

salam, salma did you get some solution?

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Active Member
Sakinat A Member Since: Jun 12, 2020
49 of 54
Assalamu Alaikum Salma, may I know what happened? Were you able to upload the photo with niqab?
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Moderator
Goran V Moderator Member Since: Mar 24, 2017
50 of 54

Hi Sakinat,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your profile photo. Thank you.


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