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Your payment account name does not match your name on Upwork

Hi! I'm new to Upwork and just got my first couple of jobs! but I'm having trouble withdrawing funds as I keep getting the message that my "Payment Account doesn't match my name in Upwork", they both have my same name so I can't figure out the issue. I was thinking it could be the grammatical accent on my last name but I contacted support and was rejected again. My bank is also Banamex from Mexico. Anyone with this same issue? 

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