I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.
Thank you for your patience.
This morning I received a feedback that cannot be right. I have tried by myself and tried to find the reason. After 8 times its seems to work. But it would be more efficient.
Let me go ahead and look into this and I'll come back here once I have more information.
ETA: Hi Michelle, I'm coming back here to let you know that the issue with your account has been resolved. Let me know if you will need further assistance.