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account problem

jhonps396
Active Member
Jhonathan B Member Since: Mar 22, 2018
1 of 4

Hello, My friend have a problem. He received such message "Your profile is under review. You should hear back within 12 hours. You will be able to submit proposals once your profile is approved"It is almost 72 hours now but the status is still in Under Review. What He can do? Here I leave his profile **Edited for Community Guidelines**

karolay-melendez
Ace Contributor
Carolay M Member Since: Oct 22, 2017
2 of 4

Is he new on the platform? If that's the case, there must be someone checking on his profile to decide if he can stay on the platform and start applying for jobs. 

 

If he has been here for a while and yet he received such message, then he should contact Upwork via Upwork support using the "Get help" button (I'm guessing that he has that option) or via their Facebook page. 

jhonps396
Active Member
Jhonathan B Member Since: Mar 22, 2018
3 of 4

Yes, he is new but he has done that a few times, the upwork reviewer said that there are some many freelancers with his habilities..

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
4 of 4

Hi Jhonathan,

 

I'll follow up with the team about the status of your friends account and he'll be informed about it directly via a notification on his profile.

~ Valeria
Upwork
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