authorization of mastercard

[ahmadowais]

I am trying to add MasterCard in billing methods to upgrade my membership plan but this error showing We are unable to authorize your card. Please add another billing method or contact your issuing bank.can anyone help me?

[g_vasilevski]

Hi Ahmed,

You will need to fill out our W8-BEN form in order to be able to use your card as a billing method, you should fill out the form as a Non-US citizen. If you`re still experiencing any issues after this let me know, thank you.

[ahmadowais]

I have filled that form but again showing that same error.

[g_vasilevski]

Hi Ahmed,

Just to confirm that from our end everything is ok, looks like there's is a card restrictions on your end. Please reach out to your bank for further help, it is possible to be for recurring charges as in this case our membership plan. Thank you.