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cannot get past the 'Create Profile" section.

majaro
Active Member
Magdalena J Member Since: Nov 8, 2018
1 of 4

I am trying to create a profile and cannot get past the 'Create Profile" section.

 

I have tried clearing caches, clearing cookies, restarting browers and using incognito windows in Chrome, Firefox and Safari. I have also tried it on my mobile device. I am stuck.

 

I also tried making a new account and the same thing happened. This is the only option I have for moving on. I click this button and all that happens is that the page refreshes. Please help me

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 4

Hi Magdalena,

I just checked your account and can see that you have not added your city and that is the reason why you can`t submit your application. Please add your city and click on the green button at the bottom.
If there's other issues with your application that needs to be fixed, once you click on Review Application the fields will be marked in red.
If further help is needed let me know, thank you.


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majaro
Active Member
Magdalena J Member Since: Nov 8, 2018
3 of 4
Hi,

I have done it several times no errors and It still holds me on the same
page.
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 4

Thank you for the confirmation Magdalena,

 

I've escalated your issue to our technical team and one of our team members will reach out to you via ticket as soon as possible.


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