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ahmedkarimwork
Community Member

cannot open "Get Paid" page and other pages

I cannot open "Get Paid" page or set my bank account details.
When I open Settings, I cannot open these tabs:
- Billing Methods
- Contact Info
- Profile Settings
- Get Paid
- My Teams

When I try to open anyone of them, the page redirects to "Password & Security".

4 REPLIES 4
joanbonjoc
Community Member

Hi Ahmed,

Upon checking, we were able to open the tabs that you mentioned. Please try using a different browser or clear your cache and cookies. Let us know if this still persists.

~ Jo-An

Untitled

No, you couldn't open them because simply they're in my account. The problem is fixed after I added security question to my account. The cause of problem is that Upwork does not show any message telling me that I must set security question to be able to access those tabs,

i have same problem 

Hi Samar, 


Are you unable to access some pages on your account? Could you please try clearing your cache and cookies, or using a different browser to see if the issue persists? 


~ Avery
Upwork
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