Nov 9, 2018 10:05:43 PM by Ahmed A
I cannot open "Get Paid" page or set my bank account details.
When I open Settings, I cannot open these tabs:
- Billing Methods
- Contact Info
- Profile Settings
- Get Paid
- My Teams
When I try to open anyone of them, the page redirects to "Password & Security".
Nov 10, 2018 12:24:28 AM by Jo-An B
Hi Ahmed,
Upon checking, we were able to open the tabs that you mentioned. Please try using a different browser or clear your cache and cookies. Let us know if this still persists.
Nov 10, 2018 08:53:50 PM by Ahmed A
No, you couldn't open them because simply they're in my account. The problem is fixed after I added security question to my account. The cause of problem is that Upwork does not show any message telling me that I must set security question to be able to access those tabs,
Dec 20, 2018 05:51:23 PM by Avery O
Hi Samar,
Are you unable to access some pages on your account? Could you please try clearing your cache and cookies, or using a different browser to see if the issue persists?