cant create new profile

[975f1ec8]

We're sorry, but something went wrong. Please try again or contact support

what should I do? Why is this happening?

[AveryO]

Hi Dred, 

Could you please share more information about the issue you are experiencing? Where in your account did you get this error, and what were you doing then? 

[975f1ec8]

Hello. It's in this account that I have just created. When I try to create a freelance profile. this error is shown: We're sorry, but something went wrong. Please try again or contact support

The same thing happened to 3 different e-mail I tried to use, and I also tried to use different browsers.

[AveryO]

Hi Dred, 

Could you please try clearing your cookies or using a different browser to see if the issue persists? 

[975f1ec8]

It didn't work!

[AveryO]

Hi Dred, 

The team will reach out to you through your open ticket to assist you further regarding your concern. 

[975f1ec8]

Its not working! I'm trying to enter in contact with the support but the only thing i can do is go to the (ask a question section).

Never thought simply creating an account would be so difficult! I'm strugling with this for over a day now!

[BojanS]

Hi Dred,

I apologize for the inconvenience this caused. Could you please check if you're able to access your ticket directly here. Also, kindly check the inbox of the email you used to register your Upwork account and follow up with our agent. 

Let us know if the issue persists.

Thank you!

[2c269dfc]

Hi Dred,

I encounted   the same problem when I tried to register,

Turns out when entering your country of residence,  you have to click and select  your country after you have typed it in. Hope this helps.

[AveryO]

Hi Thomas, 

I was unable to replicate your issue and can see that you recently submitted your profile for the team's review. If you are still experiencing the error on your end, please send a screenshot here, making sure you black out any private information so that we can look into this further for you. 

[2c269dfc]

Hi Avery,

I managed to overcome the issue that user Dred experienced. It turned out that one has to click and select his country of residence from the drop down list to avoid the error message.

[AveryO]

Thank you for sharing this with us, Thomas! I'm glad to know that the issue is resolved. 

[2c269dfc]

No problem, glad to be able to contribute to the community!