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cant upload photo

Active Member
Chris M Member Since: Aug 8, 2019
1 of 6

Hi.  I can't upload a profile photo.  Not sure why as it's a pretty normal professional photo.  I've tried another photo and I'm having the same issue.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 6

Hi Chris,

 

Can you please resize the image to 250x250dpi and crop it to include only your head and shoulders. If it meets those requirements and you still can't upload it then please try clearing your cache and cookies and using a different browser to check if the problem persists.

 

Thank you.

~ Bojan
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Active Member
Chris M Member Since: Aug 8, 2019
3 of 6

I've already done all of these things and nothing worked.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4 of 6

I'm sorry to hear that, Chris. 

 

We'll have one of our agents reach out to you directly to assist you with uploading your profile photo.

 

Thank you for your patience.

~ Bojan
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Active Member
Chris M Member Since: Aug 8, 2019
5 of 6

When should I expect to hear from them?

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
6 of 6

Hi Chris,

 

I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly as soon as possible.

 

Thank you for your patience.

~ Bojan
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