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chris_kay
Community Member

cant upload photo

Hi.  I can't upload a profile photo.  Not sure why as it's a pretty normal professional photo.  I've tried another photo and I'm having the same issue.

7 REPLIES 7
BojanS
Community Manager
Community Manager

Hi Chris,

 

Can you please resize the image to 250x250dpi and crop it to include only your head and shoulders. If it meets those requirements and you still can't upload it then please try clearing your cache and cookies and using a different browser to check if the problem persists.

 

Thank you.

~ Bojan
Upwork
chris_kay
Community Member

I've already done all of these things and nothing worked.

BojanS
Community Manager
Community Manager

I'm sorry to hear that, Chris. 

 

We'll have one of our agents reach out to you directly to assist you with uploading your profile photo.

 

Thank you for your patience.

~ Bojan
Upwork
chris_kay
Community Member

When should I expect to hear from them?

BojanS
Community Manager
Community Manager

Hi Chris,

 

I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly as soon as possible.

 

Thank you for your patience.

~ Bojan
Upwork
chris_kay
Community Member

Still havent heard anything...

BojanS
Community Manager
Community Manager

Hi Chris,

 

A member of the team has reached out to you already and is awaiting your response. If you aren't able to see the email you should also be able to access the ticket directly here.

 

Thank you.

~ Bojan
Upwork
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