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ejassetiawan
Community Member

cant upload profile photo please help me thanks

please. iam so frustrated I cant uploaded my profile picture. iam so confused. I'll do anything what it said. but that say : sorry something went wrong, we were unable upload your image.

ill try do clear cachimage.pngDSC02536.JPGDSC02537.JPGDSC02538.JPGDSC02539.JPGDSC02540.JPGDSC02541.JPGDSC02542.JPGDSC02543.JPGDSC02544.JPGDSC02545.JPGDSC02546.JPGDSC02547.JPGDSC02548.JPGDSC02549.JPGDSC02550.JPGDSC02551.JPGDSC02552.JPGe , cookies, and try another website and another pict. please help me.

**Edited for community guidelines**

ACCEPTED SOLUTION
BojanS
Community Manager
Community Manager

Hi Rizal,

 

Please try to resize the image to 250x250dpi and crop it to include only your head and shoulders. 

 

Let us know if the issue persists.

 

Thank you!

~ Bojan
Upwork

View solution in original post

3 REPLIES 3
BojanS
Community Manager
Community Manager

Hi Rizal,

 

Please try to resize the image to 250x250dpi and crop it to include only your head and shoulders. 

 

Let us know if the issue persists.

 

Thank you!

~ Bojan
Upwork

thank u very much . it works. but, i cant change country US. because iam from Indonesia. can you please help again , thanks before

I'm glad to hear you were able to upload your profile photo, Rizal. Your Country was updated to Indonesia. Feel free to add the rest of the information to your profile. 

 

Thank you!

~ Bojan
Upwork
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