Hi, I am a new freelance who recently got a job. I am doing an hourly job for my client. While chatting he asked my phone number and mail. At first, I didn't share as it was against Upwork's policy. So he sent me a contract and then I shared my contact info. Nowadays I chat with the client on whats app and take payment from Upwork. But Upwork is showing a statement saying "taking conversation outside of Upwork" in the message section where I shared my contact info.
Will this impact my profile?
Rest assured, you won't have any problems with your account.
I would like to clarify that communicating outside of Upwork before a contract is formed, is a violation of our TOS. But, once a contract is formed you and your client can use another communication method as well.
To learn more about our updated TOS, check out our announcement post Here. Thank you.
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