error in identifying the ID

[Naila K]

Hello Upwork,

i am facing issues while identifying my identity. someone named **Edited for Community Guidelines**is appearing on my ID-Verification. But my name is Naila Kanwal. kindly review this issue. I'm attaching screenshot for your better understanding.

[Naila K]

Hi, 

I am Naila Kanwal from Pakistan.  I add my billing method to upgrade to Freelancer plus. but the following message popup. Your billing method could not be processed. the screenshot is attached. kindly tell me the suggestion to remove this problem.

[Joanne Marie P]

Hi Naila,

One of our agents will reach out and assist you directly via a support ticket. Thank you!