May 18, 2018 03:14:38 PM by A. Alice S
I noticed a $150 one time charge from Upwork on my credit card with a reference number beginning with1788 posted May 4.. There is no corresponding amount on my Upwork jobs. Can you check it immediately!
Solved! Go to Solution.
May 18, 2018 04:54:27 PM Edited May 18, 2018 04:57:47 PM by Ryan C
Hello Alice,
I just checked but I wasn't able to find a $150 charge made from your account. Can you please send me a screenshot of this charge via PM? You may also check all the transactions made in your account by going to your Transactions History. Thank you.
May 18, 2018 03:51:20 PM by John K
May 18, 2018 04:28:45 PM by Virginia F
@John K wrote:
Virginia, I doubt new clients have that option any more. Everything gets funneled to Community.
Really? New clients can't open tickets? If that's the case, that's not good.
May 18, 2018 06:56:38 PM by John K
@Virginia F wrote:
@John K wrote:
Virginia, I doubt new clients have that option any more. Everything gets funneled to Community.Really? New clients can't open tickets? If that's the case, that's not good.
Virginia, it didn't seem to be an option the last time I tried to help a new client do this: https://community.upwork.com/t5/Clients/How-do-you-get-account-help-here/m-p/484509#M33580
May 18, 2018 07:54:53 PM by Virginia F
@John K wrote:
@Virginia F wrote:
@John K wrote:
Virginia, I doubt new clients have that option any more. Everything gets funneled to Community.Really? New clients can't open tickets? If that's the case, that's not good.
Virginia, it didn't seem to be an option the last time I tried to help a new client do this: https://community.upwork.com/t5/Clients/How-do-you-get-account-help-here/m-p/484509#M33580
Alrighty then ... guess I won't make that suggestion any more. Color me embarrassed - actually, apply that color to Upwork as welll.
May 18, 2018 04:54:27 PM Edited May 18, 2018 04:57:47 PM by Ryan C
Hello Alice,
I just checked but I wasn't able to find a $150 charge made from your account. Can you please send me a screenshot of this charge via PM? You may also check all the transactions made in your account by going to your Transactions History. Thank you.
May 18, 2018 05:05:08 PM by A. Alice S
Hey Ryan, thanks for chiming in. I didn't see a charge in my transaction history which is the reason for my inquiry. I don't believe its a good idea to take a screenshot of my bank account. Is there another method? Can you check by the Reference number listed on the bank account instead? How do I pm you?
May 18, 2018 05:19:51 PM by Ryan C
Hello Allice,
You may send me a PM by clicking my name and then you'll be able to see a Message button in my Community Profile. Please see screenshot attached. Thanks!
May 18, 2018 05:26:19 PM by A. Alice S
Ryan, my sincere apologies! I just checked again and read the posting incorrectly. They didn't put enough spaces between transactions so I connected Upwork with a payment I made. I can relax now. Is there a way to post a ticket if need be?
May 18, 2018 05:29:46 PM by Ryan C
Hi Alice,
You can post your concerns here or you may send me or other moderators a PM and we'll be more glad to assist you.
Thanks!
May 18, 2018 04:55:43 PM by A. Alice S
Thanks folks. Anybody know where to find a phone number for customer service?