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grey colored PAYMENT with a "Pending" message

andreypalpro
Active Member
Andrey P Member Since: Dec 30, 2019
1 of 4

Hello, i am new on Upwork. So, my client send me payment as a "bonus", because he is new too and he don't understand how to pay hourly. Now I see this payment in my Transaction History, but it's grey colored with a "Pending" message and unavailable (my indicated balance  is still 0.00). What i need to do now to receive this payment?

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2 of 4

Hi Andrey,

 

I checked your account, and it looks like the payment method you have on file is not yet active. For security reasons, it will be active in three days. Please check this help article. I also checked that your funds are currently pending. You can check when this will be available by checking your transaction history. Thank you!

~ Joanne
Upwork
andreypalpro
Active Member
Andrey P Member Since: Dec 30, 2019
3 of 4

Thank you, but it still grey and "Pending". 8 days

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 4

Hi Andrey,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further. Thank you.

~ Goran
Upwork