help support (cancellation of payment upwork - payoneer)

[andrey-puzik]

good day.
Last week, the Upwork sent me a letter saying that the money from my account is being transferred to the Payoneer account and please confirm this.
I did not plan this and I want the money to remain on the Upwork account (for buying connections).
How can I cancel this transfer? I contacted the Payoneer support service, but did not receive a response.

Thank you in advance

[g_vasilevski]

Hi Andrii,

Your funds have been successfully withdrawn, unfortunately at the moment, we can't reverse a withdrawal. Purchasing connects can vary based on your location, but all Upwork users will be able to purchase Connects with a credit card or prepaid card. Thank you.

[mohamedhussein55]

I have the same problem as Andri. I would like to cancel the transfer to Payoneer account and I still have 2 days till the money be transferred can you please cancel it. Payoneer said I can still cancel it through you

[BojanS]

Hi Mohamed,

We'll have one of our agents reach out to you via a support ticket to assist you with your request.

Thank you for reaching out to us.