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help support (cancellation of payment upwork - payoneer)

Active Member
Andrii P Member Since: Dec 12, 2018
1 of 4

good day.
Last week, the Upwork sent me a letter saying that the money from my account is being transferred to the Payoneer account and please confirm this.
I did not plan this and I want the money to remain on the Upwork account (for buying connections).
How can I cancel this transfer? I contacted the Payoneer support service, but did not receive a response.


Thank you in advance

Goran V Moderator Member Since: Mar 24, 2017
2 of 4

Hi Andrii,


Your funds have been successfully withdrawn, unfortunately at the moment, we can't reverse a withdrawal. Purchasing connects can vary based on your location, but all Upwork users will be able to purchase Connects with a credit card or prepaid card. Thank you.

Active Member
Mohamed E Member Since: Jun 23, 2019
3 of 4

I have the same problem as Andri. I would like to cancel the transfer to Payoneer account and I still have 2 days till the money be transferred can you please cancel it. Payoneer said I can still cancel it through you

Bojan S Moderator Member Since: Mar 9, 2018
4 of 4

Hi Mohamed,


We'll have one of our agents reach out to you via a support ticket to assist you with your request.


Thank you for reaching out to us. 

~ Bojan