I am having the same issue, where every time I try to initiate the chat to verify my profile it just redirects me to the Upwork help page. If someone could reach out to me too, then that would be great.
I successfully uploaded my ID and it was successfully checked.
However I cannot proceed to the visual identification.
Please advise how to proceed since I have to submit the full identification within a few days.
When trying to verify my freelancer profile through video chat, I am unable to and have been consistently brought to the help page, not the web cam chat. I've disabled pop up browsers, yet still I cannot complete it.
Does anyone have insight?
Hi Ahmad Navaz,
It sounds like you were affected by the technical issue we had earlier. The team has released a fix for it already. Could you please try clearing your cache and cookies and accessing the verification link again to make sure the fix works for you? Please, let us know if you still can't access the call.
I was trying to do a visual verification, i already did the first step which was to upload my ID card pic and
provide my basic info. I am having issue on the next step of verification, as soon as i click on "chat now" button a new page opens up but then nothing happens and then after a while on primary page i get the error "Timed out waiting on waiting for agent to verify your identity", please support to fix the issue with visual verification. I am unable to even raise a ticket, i cant even explore any option within Support Page, everytime i go to any option it redirects me to the main page of Support. I tried changing browser but same issue, everytime i try to click button for verification it takes me to Support page and then nothing happens...
Please help to verify my profile and fix the issue with video verification that i am experiencing.