Please try clearing your cache and cookies, once you`ve done this try to complete the verification. If you`re still experiencing the same problem after this, let me know. Thank you.
Have the same issue with redirect on support page to main one. Can not read articles, view or create tickets. Tries this in chrome and crean MS Edge browsers, same results.
After clicking on the 'Start chat' and redirected to the support page and if a chat automatically not appearing in the right bottom corner, then try this page and try 'Start chat' again:
I have sucessfully uploaded my ID to verify my identity. However, when I try to initate a video chat, the feature does not seem to work. I have tried different browsers and get the same results. There is a quick pop-up window that opens, then I'm dumped into the "upwork help" page. Anyone else having similar issues?
I`m sorry about the inconvenience this had caused you. One of our team members will reach out to you via ticket and email to assist you further with your verification. Thank you.