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https://support.upwork.com/ redirect on main page

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Active Member
Simon G Member Since: Mar 9, 2020
71 of 79

Just thought I'd post to say that my issue was finally fixed thanks to Mark from Upwork help.

There was still some funny stuff going on with the browser but he said they've fixed something with the website so if you clear the cache and cookies again, allow camera and mic for the upwork support page and turn off your adblocker for that page its possible to get the chat started.

Verified and not on hold anymore!

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Abhishek K Member Since: Feb 18, 2019
72 of 79

Hello All, 

 

I had already uploaded my document for identity verification, but when i am clicking on Start Chat for further process of identity verification, i am being redirected to this page "https://support.upwork.com/hc/en-us?action=verify-profile" and then again automatically getting redirected to My job feed page "https://www.upwork.com/ab/find-work/?email=&external_id=&kind=error&message=Cannot%20sign%20in%20sus..." and in the URL i see "Cannot sign in Suspended User". 

 

Need help with this.

Thanks!

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Jomarie L Member Since: Jul 28, 2015
73 of 79

Does it say that your account is verified? 

 

You should be able to check it from this link (signed-in)

https://www.upwork.com/ab/identity-verification/

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Junhyeong C Member Since: Apr 3, 2020
74 of 79

At this time some users are not able to connect with us for video calls or to verify their identity. If the link you were provided by us is not working, please try using a different browser or try again later. Thanks for your understanding.

why does this keeps coming out?

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Active Member
Long N Member Since: Apr 3, 2020
75 of 79

Today I received the email from Vincent (Upwork, Video Verification) which informed me about "Upwork Help: Action Required: Upwork Temporary Account Hold". The reason is because I "haven’t responded to our request to verify your identity". 

 

The thing is, I already did it on Jan 24th. My profile already has an ID verification badge. Could any Moderator please have a look at it?

 

Also, I am aware of the an URL to the request in Vincent's email: https://support.upwork.com/hc/requests/28229476

and I have tried to open it many times but the error occured and the site said  

 

"At this time some users are not able to connect with us for video calls or to verify their identity. If the link you were provided by us is not working, please try using a different browser or try again later. Thanks for your understanding."

Please be informed that this problem also happened many times with other freelancer, please see this

I totally understand that some of you can view it without any problem, and I have done everything I could (clear the browser's history, change the browser). But this obviously Upwork's issue (hence the message above).

 

Thank you so much for your time.

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Johan D Member Since: Mar 12, 2020
76 of 79

I received an email saying that they can schedule a google meet call with me if I only suggested a time. I did suggest a time on two different days but they never got back to me.

 

It will be a huge scandal if you decide to limit my account when you are making it IMPOSSIBLE for me to verify my account. I dont see why you dont just remove this requirement for now until you have sorted out your bugs.

 

Please reply to why you didnt get back to me about any of the times that I suggested for the google meet call and also confirm that you wont limit my account tomorrow as I wont be able to verify my account because of you.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
77 of 79

Hi Johan,


I understand your frustration with this and I`m sorry about the inconvenience this had caused you. 
I checked your ticket but I was not able to locate your confirmation. Could you please follow up again directly on your ticket with number 28200625? Thank you.


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Active Member
Viet N Member Since: Sep 3, 2018
78 of 79

Hi Goran,

 

So sorry for bothering you, but I am facing this exact issue. Whenever I click on any link on the help page, I get redirected back to the main page. Can you open a ticket for me and help me to take a look at it? I cannot even open a ticket as it keeps redirecting me back to the main page, sadly.

 

Thank you.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
79 of 79

Hi Viet,

 

I checked your account and I can see that you`ve already connected with our Customer Support directly. If further help is needed from me, let me know. Thank you.


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