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Re: identity verification video chat

vladag
Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
11 of 15

Hi Reziq,

 

Someone from our team will reach out to you soon and assist you with accessing the verification button.

Untitled
garnorm
Community Guru
Garnor M Member Since: Oct 29, 2014
12 of 15

Hi all,

We had an issue earlier today with the video profile verification system. We've now resolved that, so if you were unable to complete the request earlier today, please try again using the link provided to you via email or on your Find Work page. 

 

Thanks,

Garnor

mynamethom
Active Member
Thom P Member Since: Dec 12, 2016
13 of 15

I still cannot make a video call to verify profile. Open the link in my email and no any button to verify. What I can do now? Why don't use skype to save time. It took me spent so much time for this matter. Crazy again

jurowski
Active Member
Sandon J Member Since: Apr 5, 2018
14 of 15

Same here... are we just supposed to upload a video of ourself to the profile?

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
15 of 15

Hi Sandon, 


I wanted to check if you were able to see this email from our Customer Support Team? Please click on the link included on the email, which should initiate a chat ticket with the team. You will be given further instructions on how to complete your video-chat verification by the Customer Support Agent who will be attending to you.


~ Avery
Upwork