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issue with account creation

kc_subodh
Ace Contributor
Subodh K Member Since: May 3, 2019
1 of 8

I hired a couple of people to join my up work team.
But we cant open an account for them.
we get the issue " this almost never happens... contact support"


is this system issue or something else.

Please help

Thanks in advance to all.




prestonhunter
Community Guru
Preston H Member Since: Nov 24, 2014
2 of 8

re: "I hired a couple of people to join my up work team. But we cant open an account for them."

 

Sorry. That is not how this works.

kc_subodh
Ace Contributor
Subodh K Member Since: May 3, 2019
3 of 8
Thank you for your response

Can you help me understand how does it work or what I did wrong ?
bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4 of 8

Hi Subodh,

 

If you would like to work as a team you will need to list all team members in your Agency. To learn more about agencies check out this and this help articles. 

 

Thank you!

~ Bojan
Upwork
kc_subodh
Ace Contributor
Subodh K Member Since: May 3, 2019
5 of 8

Hi Bojan

Thank you for your response.

I had added them and had sent an invitation to join my team.

But facing an issue, when they are trying to open an account on up work.
The get message " this never happens..... contact support" 
we have tried a different browser but still we get same issue when trying to open the account. 

 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
BEST ANSWER
6 of 8

Thank you for following up, Subodh, and clarifying your concern. 

 

Please click on my name and send me a PM with email addresses of the users who are experiencing this issue. I'll gladly check that for you and assist accordingly.

 

Thank you.

~ Bojan
Upwork

View solution in original post

prestonhunter
Community Guru
Preston H Member Since: Nov 24, 2014
7 of 8

re: "I had added them and had sent an invitation to join my team. But facing an issue, when they are trying to open an account on up work."

 

An agency is comprised of freelancers who ALREADY HAVE AN APPROVED account on Upwork.

 

You can't send an invitation to people to join your agency and think that they will somehow be able to get approved freelancer accounts on Upwork.

kc_subodh
Ace Contributor
Subodh K Member Since: May 3, 2019
8 of 8

"You can't send an invitation to people to join your agency and think that they will somehow be able to get approved freelancer accounts on Upwork. "


Sir this is not an issue of account not being approved. We not even there yet. 

I am stating that I am facing an issue when creating an account. 
i.e when we hit submit button it gives me an error message. 




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