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kc_subodh
Community Member

issue with account creation

I hired a couple of people to join my up work team.
But we cant open an account for them.
we get the issue " this almost never happens... contact support"


is this system issue or something else.

Please help

Thanks in advance to all.




ACCEPTED SOLUTION
BojanS
Community Manager
Community Manager

Thank you for following up, Subodh, and clarifying your concern. 

 

Please click on my name and send me a PM with email addresses of the users who are experiencing this issue. I'll gladly check that for you and assist accordingly.

 

Thank you.

~ Bojan
Upwork

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7 REPLIES 7
prestonhunter
Community Member

re: "I hired a couple of people to join my up work team. But we cant open an account for them."

 

Sorry. That is not how this works.

Thank you for your response

Can you help me understand how does it work or what I did wrong ?
BojanS
Community Manager
Community Manager

Hi Subodh,

 

If you would like to work as a team you will need to list all team members in your Agency. To learn more about agencies check out this and this help articles. 

 

Thank you!

~ Bojan
Upwork
kc_subodh
Community Member

Hi Bojan

Thank you for your response.

I had added them and had sent an invitation to join my team.

But facing an issue, when they are trying to open an account on up work.
The get message " this never happens..... contact support" 
we have tried a different browser but still we get same issue when trying to open the account. 

 

BojanS
Community Manager
Community Manager

Thank you for following up, Subodh, and clarifying your concern. 

 

Please click on my name and send me a PM with email addresses of the users who are experiencing this issue. I'll gladly check that for you and assist accordingly.

 

Thank you.

~ Bojan
Upwork

re: "I had added them and had sent an invitation to join my team. But facing an issue, when they are trying to open an account on up work."

 

An agency is comprised of freelancers who ALREADY HAVE AN APPROVED account on Upwork.

 

You can't send an invitation to people to join your agency and think that they will somehow be able to get approved freelancer accounts on Upwork.

"You can't send an invitation to people to join your agency and think that they will somehow be able to get approved freelancer accounts on Upwork. "


Sir this is not an issue of account not being approved. We not even there yet. 

I am stating that I am facing an issue when creating an account. 
i.e when we hit submit button it gives me an error message. 




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