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lease review my Name Information as I will be billing via my Company

sirlesking
Active Member
Les K Member Since: Apr 5, 2018
1 of 8

In trying to submit my company details for payment, I am advised that I should request a manual review as the company names is obviously different from my name.

However, it the various links lead to this community rather than to Upwork direclty.

Any ideas will be ,most welcome.

 

A subsidiary question is - how do I siubmit a ticket to Upwork Support directly?

nkocendova
Community Guru
Nina K Member Since: Nov 29, 2017
BEST ANSWER
2 of 8

Hi Les,

I've requested that a member of the support team reach out to you directly to help assist you in providing the documents necessary to show authorization to use the company's bank account.

Please note that not all support options are available to all users at all times due to the volume of users on our platform. You can click on the question mark to the right of the 'Find Jobs' search box, click on Help & Support and you will see which support options are currently available to you. However in the Community we are able to help you with many things and can have customer support get in touch with you directly, so please feel free to reach out here at any time if you need help.

~Nina

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sirlesking
Active Member
Les K Member Since: Apr 5, 2018
3 of 8

Thanks Nina - that's most helpful.

 

Regards

 

Les

 

ericschoeniger
Active Member
Eric S Member Since: Apr 20, 2018
4 of 8

Nina,

I'm having this same issue. I need a manual name review for my bank account, and the link simply takes me to ask a question of the community. I need a support person to approve my bank account with my comany name.

Best,

Eric

nkocendova
Community Guru
Nina K Member Since: Nov 29, 2017
5 of 8

Hi Eric,

Absolutely we'll have someone reach out. You should be hearing from one of our agents very shortly.

~Nina
ericschoeniger
Active Member
Eric S Member Since: Apr 20, 2018
6 of 8

Nina,

Thanks for getting back. I have been contacted by an agent. He says that if the name on my bank account doesn't match the name on my profile, I must ask for a manual review. I explain that I'm aware of that, and that I'm asking for a manual review. And he replies that if the name on my bank account doesn't match the name on my profile, I must ask fro a manual review. So I haven't made a lot of progress. Can you offer any suggestions for how I might resolve the issue? Thanks for any help.

Best,

Eric

 

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
7 of 8

We're sorry the inconvenience, Eric. I checked and can see that you have noted this on your last reply on your email ticket. I'll go ahead and follow this up with the team so that they can get back to you soon and help you resolve your issue. 


~ Avery
Upwork
ericschoeniger
Active Member
Eric S Member Since: Apr 20, 2018
8 of 8

Avery,

Thanks for getting back, and sorry for the delayed response. I did hear back from a support person who was helpful. Still having some issues, but I think it's moving in the right direction. Thanks again for your help.

Eric

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