Hello, On March 21st I chose the membership plans plus which provides for 70 connections, but upwork gave me only 50 connections. Can you tell me when I'll have the other 20 connects that I paid? In the meantime I changed the membership plans in the basic one that will start from April 21st.. Thanks for your attention.
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@debora c wrote:
Hello, On March 21st I chose the membership plans plus which provides for 70 connections, but upwork gave me only 50 connections. Can you tell me when I'll have the other 20 connects
You won't, it is pro-rated, depending on how much time is left on your billing cycle.
Hello Harut. When you switch to Plus membership, your current membership month is cut short, and you immediately start a new full month of Plus membership. In future months you will get the full 70 connects. But in the first month of Plus membership you only get a pro-rata amount, to reflect the fact that you didn't complete the previous month's membership.
If that doesn't seem right to you, consider this extreme example. Suppose that your last month of basic membership started on May 20th and you used all 60 connects for that month in a single day. And suppose you then changed to Plus membership the next day, May 21st, and received a full month's 70 connects on that day. Then you would have received a total of 130 connects in respect of a period of just 32 days, which would be too many. The pro-rata calculation is applied to adjust for that effect.
Dear Joanne, I guess I didn't really understood the issue about plus plan. I would like to know why there wasn't any warning that I won't get the supposed 70 connects? I am new in upwork and I've read about the membership plans, but I didn't get any information about these things.
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