need advice for a beginner

yesonuro · ‎03-09-2020

I am pretty new to upwork, and I'm afraid I could be at the end as well.

I had a client (gave a different name so I couldn't vet him) and after I was about half done with the project he wanted a full refund, and the work I had done. It was a job to download data, create a means to give enhanced reporting. I gave him the data and a full refund but now I realize he probably still gave me a bad review, no recommendation. My client's recommend # is 80%. (I had another client who wanted something in excel that she couldn't really explain until I delievered some files and she said that wasn't what she wanted. On me I know.) She gave me a good enough review, but my recommended dropped to 80%. Now I'm afraid it will drop lower, and I will be unable to jobs.

I have a couple of bigger projects, one just added a new project, and the other is close to closing. I'm terrified that I won't survive this. Is there anything I can do?

yitwail · ‎03-09-2020

Vernice, whatever you do, don't give full refunds; if you dispute and go to mediation, you might not get a full payment, but perhaps you'll get a partial payment. However, if the client then pursues arbitration, back off because you don't want to put up $291. Anyway, jobs that close with no payment are terrible for JSS eventually, so hang in there if possible until you get some payment. Good luck!

__________________________________________________
"No good deed goes unpunished." -- Clare Boothe Luce

pudingstudio · ‎03-09-2020

Also, where is your photo, Vernice?
Where is your profile description, Vernice?
Where is ANY data about you, Vernice?

mtngigi · ‎03-09-2020

You have to wonder how a profile like that gets work ... I don't understand. Hopefully a mod will come along to explain.

pudingstudio · ‎03-09-2020

I'm assuming that this is a second profile (there is a mention of MULTIPLE jobs and some feedback's).

Not sure which is worse.

I'm gonna blame John for everything. His good deed I want to be punished.

AveryO · ‎03-09-2020

Hi Vernice,

I checked your account, and I'm not sure if you're referring to another account because this account seems to be new. Could you please confirm if you have another account where the client gave you a poor review?

~ Avery