need to cancel milestone as work no longer needed

[a2bf2669]

I've paid two milestones to a worker (great job), we agreed a third which I funded but the work is no longer required. He is happy, I am happy, but now I want to cancel and get a refund - I trawled through Upwork's help area where it mentions a 'review and pay' (in My Jobs) button to cancel a milestone - I can't find this. I would be grateful for any help...

[prestonhunter · Accepted solution]

This is simple.

Close the contract.

When you are prompted to release payment, edit the amount. Change it to zero. Then proceed to close.

That will automatically send a refund request to the freelancer. He will click a button to accept the request. Then all the remaining escrow money will be returned to you within five business days.

[a2bf2669]

hi, thank you for your reply - I have now ended the contract successfully (and paid the bonus out of that amount) with the balance back in my Paypal account. I very much appreciate your help - hitting the 'Pay Now' button seems a little final when you don't realise you still have an opportunity to edit the amount!

Dave