new user/ account suspended

[aipikor]

Hello,

I'm a new user (freeelancer) and my account has been suspended, apparently over "identity-related infractions". Please help resolve this.

Thank you.

[AndreaG]

Hi Carolyne,

Our team has reached out to you via support ticket with information on the status of your account. If you have any questions please feel free to reply directly to our team so they can review and assist you further.

Thanks!

[aipikor]

Hi Andrea,
Thank you for responding. Yes, I received information on the status of my account, which is no different from the email I had received earlier. I replied directly and still no response from the team. It'll be helpful to understand what exactly I violated such that it's not repeated.
Carolyne

[JoanneP]

Hi Carolyne,

Thanks for replying to the ticket. One of our agents will update your ticket to provide further assistance. In the meantime, please feel free to post any questions on the ticket, and our team will happy to answer them for you.