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Regenerate Two-step Authentication code

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Active Member
Oleksii P Member Since: Sep 19, 2020
11 of 49

I am not getting the SMS verification code using my phone.
The registered phone number on Upwork is correct.

I've tried to do it for several times, but it doesn't work until now.

What is the issue?
Thanks.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
12 of 49

Hi Oleksii,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

 

Thank you for reaching out to us. 


~ Bojan
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Active Member
Harvey J Member Since: Nov 10, 2020
13 of 49

I need help with the verification code, I didn't receive a text message verification code by phone and I've been waiting for over 24 hours and requested a new code multiple times. 

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
14 of 49

Hi Harvey,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your code. Thank you.


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Active Member
Abhay K Member Since: Jul 14, 2020
15 of 49

I have enabled two-step authentication in my account. But, now I have uninstalled google authenticator app by mistake. So, how can I re-generate the authenticator code?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
16 of 49

Hi Abhay,

 

We'll have one of our agents reach out to you directly to assist you with this concern. 

 

Thank you for reaching out to us. 


~ Bojan
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Active Member
Abhay K Member Since: Jul 14, 2020
17 of 49

Hi, @Bojan S  Still not getting any help for the issue.

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
18 of 49

Hi Abhay,

 

I checked and it seems that one of our team members already reached out to you yesterday via email to assist you further. Kindly follow up on the email notification so that our team can assist you with your concern.

 

Thank you.

~ Aleksandar
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Active Member
Abhay K Member Since: Jul 14, 2020
19 of 49

Hi, Aleksandar D  Sorry But, Not getting any Email.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
20 of 49

Hi Abhay,

 

I checked and the email was sent to your email successfully. Make sure you're checking the correct email address. Please check your inbox and spam folder, check the settings for your email provider and make sure emails from Upwork aren't being blocked. 

 

Let us know if you received the support email.


~ Bojan
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