not receiving security code on my phone

[Samol M]

I need to help it. I lost my SIM card now deactivated but I had added that SIM number to my Upwork account. When I go to change the phone number, the code goes to the previous deactivated number. I can't do anything else. What solution can I get in that case.

[Bojan S]

Hi Samol,

Thank you for reaching out to us. We'll have one of our agents reach out o you directly to assist you with your concern. 

[Mariam M]

Hello, My name is Mariam, my friend changed her phone number, and now she cant log in to her account. She can say her username and password,or email, maybe you can help.. please

[Goran V]

Hi Mariam,

I just reached out to you via PM with additional information. Thank you.

[Lovely A]

Hi, I can't update my contact number because every time I try I am being directed to provide the code sent to my no longer active number. Please help me out the soonest possible. Thanks!

[Andrea G]

Hi Lovely,

One of our agents will reach out to you via support ticket in order to assist you further.

Thanks!

[Albert M]

Hello guys I NEED to change my phone number. I don't have that phone number now. I need to access upwork from my new computer, when I try it sends a text message to my old phone that I obviously can't see since that phone was stolen.

[Andrea G]

Hi Albert,

I'm sorry to hear your phone got stolen! One of our agents will reach out to you via support ticket to help you update your number.

Thanks!

[Md Iftekhar A]

My phone is not stolen. I have it in my hand.

[Lucas J]

Hello. i am not receiving the verification code on my phone. i've tried multiple times, with two different numbers, both tried call & text. and i receive nothing.