not receiving security code on my phone

[Goran V]

Hi Rojen,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your code. Thank you.

[Andrés David N]

Hello Goran,

I have the same situation as Rojen. I lost my Google Authenticator, and can't access settings or payments.

If it helps, I have access to my Upwork e-mail address and my phone number, in case those help.

I left an open support ticket without reply, I need to recover access to Upwork as soon as possible since that's where all my income comes from.

[Bojan S]

Hi Andrés David,

We'll have one of our agents reach out to you via a support ticket to assist you with your concern. 

Thank you for reaching out to us. 

[Victor M]

Hello Bojan,

I have the exact same issue as Rojen. I have access to my work, but I can't access settings and payments.

Please help.

Thank you.

[Andrea G]

Hi Victor,

One of our agents will reach out to you via support ticket in order to assist you further.

Thanks!

[Semyon S]

Hello, 

I have the same issue. Have no access to the Authenticator app. I still have access on my laptop, but can't connect on the new mobile.

Thanks,

[Andrea G]

Hi Semyon,

We'll have one of our agents reach out to you via support ticket in order to assist you further.

Thanks!

[Ekta S]

Hello, I had added a 2 verification process for the account. But my google authenticator got uninstalled from my handset. I am unable to go to my profile setting as I am asked the code from google authenticator. What needs to be done?

[Bojan S]

Thank you for reaching out to us, Ekta.

One of our team members will reach out to you directly to assist you with your request. 

[Desiree R]

I changed my phone number on my account under Desiree Thebeau. I cant login because I don't have the phone number the verification code was sent to. Please help!