Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

not receiving security code on my phone

harveyjd
Active Member
Harvey J Member Since: Nov 10, 2020
41 of 334

I need help with the verification code, I didn't receive a text message verification code by phone and I've been waiting for over 24 hours and requested a new code multiple times. 

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
42 of 334

Hi Harvey,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your code. Thank you.


Untitled
abkoradiya
Active Member
Abhay K Member Since: Jul 14, 2020
43 of 334

I have enabled two-step authentication in my account. But, now I have uninstalled google authenticator app by mistake. So, how can I re-generate the authenticator code?

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
44 of 334

Hi Abhay,

 

We'll have one of our agents reach out to you directly to assist you with this concern. 

 

Thank you for reaching out to us. 


~ Bojan
Untitled
abkoradiya
Active Member
Abhay K Member Since: Jul 14, 2020
45 of 334

Hi, @Bojan S  Still not getting any help for the issue.

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
46 of 334

Hi Abhay,

 

I checked and it seems that one of our team members already reached out to you yesterday via email to assist you further. Kindly follow up on the email notification so that our team can assist you with your concern.

 

Thank you.

~ Aleksandar
Untitled
abkoradiya
Active Member
Abhay K Member Since: Jul 14, 2020
47 of 334

Hi, Aleksandar D  Sorry But, Not getting any Email.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
48 of 334

Hi Abhay,

 

I checked and the email was sent to your email successfully. Make sure you're checking the correct email address. Please check your inbox and spam folder, check the settings for your email provider and make sure emails from Upwork aren't being blocked. 

 

Let us know if you received the support email.


~ Bojan
Untitled
b07d41ab
Active Member
Juan Nicolas C Member Since: Apr 3, 2020
49 of 334

Hello Bojan, I have exactly the same situation, would you mind to help me please?

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
50 of 334

Hi Juan Nicolas,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your request. 

 

Thank you for reaching out to us. 


~ Bojan
Untitled