not receiving security code on my phone

[keith niocelle c]

Hi. I need to change my phone number. It keeps telling me to send a text to a number that doesn't exist anymore when I try to change the number.

[Bojan S]

Hi Keith Niocelle,

We'll have one of our agents reach out to you via a support ticket to assist you with your request. 

Thank you for reaching out to us. 

[Andrew A]

Good day everyone. I have successfully changed my phone number before losing access to my old one. However, the text message verification is still being sent to my old phone number. I can't access my profile settings because of it. Can someone help me resolve my concern? Thank you!

[Bojan S]

Thank you for reaching out to us, Andrew.

One of our team members will reach out to you directly via a support ticket to assist you with your request. 

[Amy H]

I'm 99% the way through setting up my profile but I'm not receiving the text verification code - how do I get help with this??

[Andrea G]

Hi Amy,

Someone from our team will reach out to you via support ticket in order to assist you further.

Thanks!

[Keith J]

Same issue here. UpWork fails to text the codes it promises.

I'm starting to spend more time trying to get UpWork to work than writing for clients.

[Andrea G]

Hi Keith,

I checked and it looks like you were able to submit a support ticket regarding this. Please allow some time for our team to review and they will reply directly to your ticket as soon as possible.

Thanks!

[Keith J]

Is there some secret to getting UpWork to actually text me the code needed to verify my new laptop and mobile phone device?

Multiple tries, UpWork always says it just texted me the code, yet ... nothing. Help?!?

[Mark Allan S]

Hi Team Upwork, I need help. I lost my phone and I can't receive a verification code to proceed with the login.