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not receiving security code on my phone

Active Member
Tamer M Member Since: Nov 25, 2020
61 of 221

I need your support, as I can't access my settings page, as the page was asking about authenticator code which I didn't configure.

 

The authentication method was changed from SMS to Authenticator, I don't know why and I need to revert it back to SMS, as I lost control of my account.

 

Thanks

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
62 of 221

Hi Tamer,

 

One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

Thank you.

~ Aleksandar
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Active Member
Gustav D Member Since: Jun 29, 2018
63 of 221

Hi I am struggling to raise a request as I cannot activate 2-step verification. when I add my answer xxx xxx, I get a message "Answer should be 4 to 60 characters long (only latin characters are allowed)".

 

Answer is 6 characters long, actually 7 with the space.

 

Any help appreciated.

Regards,

Gustav

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
64 of 221

Hi Gustav,

 

Could you please make sure your security answer doesn't contain any non-English characters or symbols? Let us know if you still continue experiencing the issue.

~ Valeria
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Active Member
Gustav D Member Since: Jun 29, 2018
65 of 221

Hi Valeria,

 

It is plain english alphabet characters...

 

Regards,

Gustav

Active Member
Gustav D Member Since: Jun 29, 2018
66 of 221

Hi Valeria,

 

I see that it does not like spaces... resolved.

 

Regards,

Gustav

Active Member
Roberto R Member Since: Nov 25, 2020
67 of 221

Hi Valeria,

 

I have problem with my 2-step verification. I lost my verification code on mobile because i deleted all the cookies from website and i can't login in the platfom anymore. is it possible to deactive it to let me go in again and than i will restore and save it again on my mobile?

Or there is another way to log in ?

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
68 of 221

Hi Roberto,

 

One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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Active Member
Zahra B Member Since: Nov 19, 2020
69 of 221

Hello everyone, 

 

I changed my phone number a few months ago. When I try to log in my Upwork profile, I don't receive the verification code because I don't have that number anymore. 

 

I just created this account to contact the support. 

 

Can anyone please help me with this ? 

 

Thank you in advance. 

 

Sincerely, 

ZB

Moderator
Andrea G Moderator Member Since: Jul 7, 2020
70 of 221

Hi Zahra,

 

Could you please click on my picture next to this post and send me a private message with more info about the account you need help with?
 
Thanks!
~Andrea
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