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not receiving security code on my phone

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
81 of 358

Hi Roberto,

 

One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork
fed8735d
Active Member
Zahra B Member Since: Nov 19, 2020
82 of 358

Hello everyone, 

 

I changed my phone number a few months ago. When I try to log in my Upwork profile, I don't receive the verification code because I don't have that number anymore. 

 

I just created this account to contact the support. 

 

Can anyone please help me with this ? 

 

Thank you in advance. 

 

Sincerely, 

ZB

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
83 of 358

Hi Zahra,

 

Could you please click on my picture next to this post and send me a private message with more info about the account you need help with?
 
Thanks!
~Andrea
Upwork
garvitpatel
Active Member
Garvit P Member Since: Nov 27, 2020
84 of 358
 
I am having an issue getting SMS from Upwork for 2-factor authentication. I want to use an email address to get the code. How can I do that?
andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
85 of 358

Hi Garvit,

 

One of our agents will reach out to you via support ticket in order to assist you further.

 

Thanks!

~Andrea
Upwork
cae-industries
Active Member
Cae I Member Since: Nov 28, 2020
86 of 358
Same problem, i dont receive security code per sms for account settings.
djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
87 of 358

Hi there,

 

One of our team members will reach out to you directly via email to assist you further.

Thank you.

~ Aleksandar
Upwork
1748c0e7
Active Member
Happy Tabo M Member Since: Nov 30, 2020
88 of 358
Hello how do I reach the support team? I've been trying to cerify my phone number for the past week but i keep getting an error saying you chamged your phone number too many times ples contact the support team so how do i resolve this issue?
djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
89 of 358

Hi Tabo,

 

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
Upwork
muhammad_jahan33
Active Member
Muhammad Jahanzaib B Member Since: Oct 11, 2020
90 of 358

Hi, Actually I am stuck at the authentication code while going to my settings. in the start, I have created an account and chosen an authenticator app code for verification. So my smartphone has some issues that's why I have to delete all my apps. now I am stuck and I cannot enter into my account setting because it asks for an authenticator code. can you please reset so that I can choose my SMS verification for future security? thanks

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