not receiving security code on my phone

[Aleksandar D]

Hi Roberto,

One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[Zahra B]

Hello everyone, 

I changed my phone number a few months ago. When I try to log in my Upwork profile, I don't receive the verification code because I don't have that number anymore. 

I just created this account to contact the support. 

Can anyone please help me with this ? 

Thank you in advance. 

Sincerely, 

ZB

[Andrea G]

Hi Zahra,

Could you please click on my picture next to this post and send me a private message with more info about the account you need help with?

Thanks!

[Garvit P]

I am having an issue getting SMS from Upwork for 2-factor authentication. I want to use an email address to get the code. How can I do that?

[Andrea G]

Hi Garvit,

One of our agents will reach out to you via support ticket in order to assist you further.

Thanks!

[Cae I]

Same problem, i dont receive security code per sms for account settings.

[Aleksandar D]

Hi there,

One of our team members will reach out to you directly via email to assist you further.

Thank you.

[Happy Tabo M]

Hello how do I reach the support team? I've been trying to cerify my phone number for the past week but i keep getting an error saying you chamged your phone number too many times ples contact the support team so how do i resolve this issue?

[Aleksandar D]

Hi Tabo,

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

Thank you.

[Muhammad Jahanzaib B]

Hi, Actually I am stuck at the authentication code while going to my settings. in the start, I have created an account and chosen an authenticator app code for verification. So my smartphone has some issues that's why I have to delete all my apps. now I am stuck and I cannot enter into my account setting because it asks for an authenticator code. can you please reset so that I can choose my SMS verification for future security? thanks