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William's avatar
William C Community Member

payment Issue

Hi, I need urgent help. My friend got paid on his upwork account and withdrew it. After that, the account died. But he can't get the paycheck from his bank that connected on upwork and he got a message that the upwork account has money. But the account is dead. How can he get the money? Please let me know as soon as possible. Thank you.

2 REPLIES 2
Joanne's avatar
Joanne P Retired Team Member

Hi William,

 

I'm not quite sure about the account status you mentioned. Do you mean that your friend's account is suspended? If you do, please know that we won't be able to discuss the status of another user's account for privacy and security reasons. However, rest assured that decisions to suspend a user's account are not taken lightly and without fully investigating for TOS violations.

 
Please, refer to this help article for general reasons why our Trust & Safety team may take action on an account.
~ Joanne
Upwork
William's avatar
William C Community Member

Hi Joanne. Thanks for your reply.

My friend asked me because he can't apply on Upwork. So I asked him. So can you please reopen his suspended account? I don't know why his account was suspended, but anyway, the money in there is his. So if you could just reopen his account so he can withdraw the money, I would appreciate it.  Otherwise, I wonder who will own the money there.

 

Thanks.