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Muhammad's avatar
Muhammad S Community Member

payment method verification

Hello i would like to add my payment method and i have mentioned my bank account details but i didnt recieve any verfication notification from upwork, can you please guide me why my payment method isnt approved yet?

7 REPLIES 7
Goran's avatar
Goran V Retired Team Member

Hi Muhammad,

It takes up to 3 business days for your payment method to be verified. If you still have any problems after this period contact our customer support and they will assist you further.

~ Goran
Upwork
Liliane's avatar
Liliane M Community Member

Hello, I'm having problems in Schedule and Payment Methods. It says Verification failed, and to contact customer support

Ryan's avatar
Ryan C Community Member

Hello Liliane,

 

I have escalated your concern. One of our representatives will reach out to you shortly. Thank you.


Untitled
Petra's avatar
Petra R Community Member

Your bank account will become an active withdrawal method after 3 days AND after you have completed your tax info. 

Muhammad's avatar
Muhammad S Community Member

how can i contact to customer service agent? because i dont have any option to contact them because more than 3 days are completed but i didnt receive any confirmation.

Goran's avatar
Goran V Retired Team Member

Hi Muhammad,

One of our team members will contact you directly via ticket.

~ Goran
Upwork
Petra's avatar
Petra R Community Member


@Muhammad S wrote:

how can i contact to customer service agent? because i dont have any option to contact them because more than 3 days are completed but i didnt receive any confirmation.


You don’t need to bother Support and you won’t get a confirmation. If you correctly added your bank account as a withdrawal method AND have completed your tax info, the withdrawal method becomes active after 3 days automatically.