Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

payment of order not came

Highlighted
Active Member
Asma L Member Since: May 18, 2020
1 of 11

hi 

it was my first order of 5 $ I m already charged fee I can see the client has been charged I can not see payment coming through this order how to receive my payment for this order 

Highlighted
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2 of 11

Hi Asma,

 

Could you please share with me more information about your concern so I can check this for you? Thank you!


-Joanne
Untitled
Highlighted
Active Member
Asma L Member Since: May 18, 2020
3 of 11

this job came on may 8 I accepted it was project base however it shows milestone paid 5$ in attach a picture please see Contract ID: 24232660
Contract title: **Edited for Community Guidelines**
Client: **Edited for Community Guidelines**

Highlighted
Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 11

Hi Asma,

 

The earnings you`re referring to were transferred to you on May 13. To view the details about this go to Reports > Transaction History. Thank you.


Untitled
Highlighted
Active Member
Asma L Member Since: May 18, 2020
5 of 11

it does show here but my total balance of get paid is from my last order which is 52.20 the first order doesn't show or added in my income 

 

**Edited for community guidelines**     

Highlighted
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
6 of 11

Hi Asma,

 

It looks like the funds you're referring to were spent on purchasing connects.

 

Thank you!


~ Bojan
Untitled
Highlighted
Active Member
Asma L Member Since: May 18, 2020
7 of 11

I have always purchased my connects with my card didn't know how to use the balance to purchase them 1$ did show up since i completed my first order that it was there to get paid but it didn't do anything with it as i received my 2nd order payment that one dollar also vanished 

Highlighted
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
BEST ANSWER
8 of 11

Hi Asma,

 

If there is sufficient balance on your Upwork account, it will be used for Membership and Connects purchases. If there isn't enough on Upwork balance when your Membership is updated or connects are being purchased, then the billing method on file is charged. All transactions are recorded in the Transaction History.

 

Thank you!


~ Bojan
Untitled

View solution in original post

Highlighted
Active Member
Asma L Member Since: May 18, 2020
9 of 11

Thank you

Highlighted
Community Guru
Martina P Member Since: Jul 11, 2018
10 of 11

Asma L wrote:

hi 

it was my first order of 5 $ I m already charged fee I can see the client has been charged I can not see payment coming through this order how to receive my payment for this order 


Have you delivered the task and clicked submit for payment?

TOP KUDOED MEMBERS